Terms of use of Saveurs d’Espagne for users
According to the law 34/2022, of July 11, of the Service of Enterprise, Information and E-commerce, Steven Creismeas informs you that he is the owner of this web page.
In accordance with the requirements of Article 10 of the aforementioned Law 8 (legal notice), Steven Creismeas informs you of the following data:
The owner of this web page is Steven Creismeas, CIF number Y9002958J and domiciled C/ Victoria Kent. The company contact email address is: [email protected]
Object
The provider, responsible for the web page, makes available to users this document with which it aims to enforce the obligations made in Law 34/2022, the Business and Information Department, E-commerce (LSSI-CE)- legal notice, in order to inform all web page users of the terms of use of the web page.
Anyone who accesses this web page accepts his role as a user, committing to the application and strict compliance with the provisions mentioned here, as well as any other legal provision that would apply.
The provider reserves the right to modify any type of information that may appear on the web page without there being an obligation to prevent or inform users of such obligations, the publication on the provider’s website being sufficient.
Order
Ordering through www.lessaveursdespagne.com means full acceptance of the prices, the description of the products for sale and the general terms and conditions of sale, which will be the only ones applied to the contract thus concluded.
The Customer agrees to use the www.lessaveursdespagne.com web page only for legally valid consultations or orders. Moreover, he is obliged to facilitate us in a certain and correct way his email address, postal address and any other contact element, aware that we may use this information to contact the customer if necessary (Privacy Policy). If the customer does not correctly transmit the information we need, we will not be able to continue his order.
By placing an order through www.lessaveursdespagne.com the customer guarantees us that he agrees to use the payment card, in case the customer chooses this payment method.
To make an order, he will have to follow an online purchase process until payment. Then, he will receive an email as acknowledgement of receipt of his order (the “order confirmation”). The customer must take into account that this does not mean that his order has been accepted. The order represents an offer that the customer makes to the company for a purchase of one or more products. All orders are subject to our agreement and we will confirm such agreement to the customer by sending him an email in which we will confirm that the product or products have been sent (the shipping confirmation).
The contract for the purchase of one or more products with the company (contract) will be concluded only when we send the customer the Shipping Confirmation. shall be subject to the contract only for products in connection with the dispatch confirmation.
Product availability: www.lessaveursdespagne.com will make every effort to satisfy all customers in its product demand. But all orders of products are subject to the availability of the latter, in the sense that, if supply difficulties, or if there is no more stock, the company reserves the right to inform the customer that replacement products of equal or higher quality will be possible to order. If you do not want these products, we will refund any quantity that the customer would have paid.
Product Shipping
www.lessaveursdespagne.com undertakes to deliver the products in perfect condition to the delivery address indicated in the order form provided by the customer.
The delivery costs paid correspond to the shipment of the goods for a single order.
This means that, if the package once sent to the address indicated in the customer file “Sending Address”, is returned to the facilities of www.lessaveursdespagne.com for different reasons to the integrity of the product sent, Les Saveurs d’Espagne will keep the package and depending on the problem encountered during delivery, reserves the right to return or not the package at the expense of the customer.
The customer may therefore again request the shipment of the goods but with delivery costs, at the expense of the customer at any time with the costs derived from the shipment of the package and with the rate in force that applies to the deliveryman at that time, totally foreign to Flavors of Spain.
www.lessaveursdespagne.com carries out its shipments through external courier companies (Mondial Relay, Mondial Relay Home ) for which Les saveurs d’Espagne clears itself of possible delays in delivery times.
The delivery of the goods will take place at the address or relay point designated by the customer. In case of absence of the recipient, at the time of delivery, an indication will be left to find a solution for a new delivery or the package could be delivered in relay point.
www.lessaveursdespagne.com reserves the right to change the type of shipment and delivery company, regardless of what is explained on these pages and that this does not cause any harm to the customer.
The additional costs of sending the ordered products will be represented at the final time of purchase and will depend on the delivery method chosen and the place of delivery. These conditions may be modified.
For the purposes of these conditions, will be considered that the delivery was made or that the products were delivered at the time of the signature of the receipt of the latter to the agreed address.
The various orders will be sent and sent to the carrier within a maximum of 10 days (working days).
delivery times
We work with the following delivery times:
From 6 to 10 days for Europe, which can suffer a delay of 24h to 48h for logistical reasons. These deadlines are only indicative and are those we offer delivery agencies. At no time are we responsible for delays in delivery of foreign shipments to our own management. These delivery times count only on working days (Monday to Friday).
If for any reason we cannot meet the estimated delivery date, we will inform the customer of this circumstance and we will give the customer the choice to continue with the established purchase of a new delivery date or cancel the order with the total refund of the purchases made.
impossibility of delivery
We reserve the right to remove any product from our page at any time or to modify its content. However we will do our best to process and send all orders. We reserve the right in exceptional circumstances to cancel an order after it has been confirmed.
We will not be liable to the customer or any third party for removing a product from our web page www.lessaveursdespagne.com in the event that the product has been sold or not, or modifying.
Price
The prices of www.lessaveursdespagne.com include VAT, applied on the day of the order, but they exclude shipping costs. The price must be paid in full on the day of purchase.
Payment
www.lessaveursdespagne.com reserves the right to change the terms of payment, creating or leaving those already existing, without the customer of www.lessaveursdespagne.com being able to make a complaint for this reason. However, if the change in the payment method affects an order already made, from www.lessaveursdespagne.com we will contact the customer to inform him of this change, offering him the option to cancel the order if it seems appropriate to him
Return Policy
Return
Returns and refunds will be accepted only in the event that the product has arrived in poor condition to the customer and, that the return service of Les Saveurs d’Espagne is previously checked the problem encountered.
The replacement of the defective product will be done within 15 days from the day the customer notified us of the problem. In case of refund, the payment will be made on the same credit card used during the purchase.
Will not be accepted refunds and replacements of products already opened or that are not in the same condition when receiving the product.
This provision does not affect the rights recognized to the consumer by the legislation in force.
In case of replacement of products following a defect found with the customer, we will take charge of returning the defective product.
The customer has a delay of 48 hours from receipt of the goods to contact Les Saveurs d’Espagne in case of problems related to the condition of the products present in the package.
Complaint process for defective products
In the event that the customer considers that at the time of delivery the product does not comply with what was indicated in the Contract, he must contact us immediately by email [email protected] or by using the contact form on our web page indicating the details of the product and the damage he suffers. In some cases, we may ask for photos of defective products to be sent.
Once we receive the notification on www.lesswithourdespagne.com, we will contact the customer to inform them of the process, and through which agency they will be required to do so, the steps generally are:
He will have to send the product back to the direction indicated on the invoice which will receive by email with these different elements:
- Personal data
- Order identification
- reason of return
- delivery day
- return date
To request a return or refund, please contact:
Returns can be refunded by bank transfer or by sending a new order.
Once we receive the defective products, we will proceed with the examination. We will communicate by email to the customer within a reasonable time if we proceed to the replacement or refund of the product/s.
The replacement or refund of the item will be done as soon as possible, in any case, within 15 days from the confirmation by email that we are replacing or refunding the non-compliant product.
In the event that the replacement of the product would be impossible, the quantities paid by the customer for these products will be refunded, due to failure, when it actually exists, will be refunded in full, including the delivery costs in case of total return of the order and the additional costs that the customer would have made for the return of the product.
The refund will be made on the same credit card used during the purchase.
Remains except the rights recognized by the legislation in force.
Liability and waiver of liability
www.lessaveursdespagne.com cannot be held liable for damages, whatever the nature, material or non-material or bodily, that may result from the operation or use of the marketed products. Subject to the provisions in the preceding paragraphs, www.lessaveursdespagne.com’s liability under these Terms and Conditions shall not exceed the total amount paid after the transaction that is the subject of the said liability, whatever the cause or form of action in question.
www.lessaveursdespagne.com cannot be held liable for non-compliance with the contract subscribed for reasons of force majeure, interruption of activity or a total or partial strike, in particular, the delivery or postal service, communication, flood or fire.
The provision herein shall not affect the rights recognized by law as a consumer, nor its right to withdraw from the contract.
Ownership of the website content
The elements of this web page are designed to offer for sale products identified by www.lessaveursdespagne.com
All illustrations, designs, icons, graphics, photographs, images or other elements that are part of the web page are the exclusive property of www.lessaveursdespagne.com or under license from the brand of the supplier.
We warn customers and users that the rights of www.lessaveursdespagne.com on the content, design and source code of this page are protected by current Spanish and international legislation relating to intellectual and industrial property.
Likewise, and without prejudice to the foregoing, the content of this web page is considered a computer program. Therefore, it results to be subject to the Spanish and European Community legislation and standard in force in this matter.
It is strictly forbidden the total or partial reproduction of the web page, nor even through a hyper link, nor of its contents, without the explicit and written permission of www.lessaveursdespagne.com
Likewise it is strictly forbidden the copy, reproduction, adaptation, modification, distribution, marketing, public communication or/and other action that involves an infringement of the standard in force in Spain or internationally in terms of intellectual or industrial property, such as the use of the contents of the web page www.lessaveursdespagne.com
www.lessaveursdespagne.com informs that it does not grant any license or implied authorization on intellectual or industrial property rights or any other right or property in connection, directly or indirectly, with the content included on its page www.lessaveursdespagne.com
Responsability
The provider releases itself from any type of liability derived from the public information on its web page, in the event that this information has been manipulated or introduced by a third party distant from the company.
The provider’s website may use cookies (small archives of information that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered inevitable for the proper functioning and visual of the website.
The cookies used in the web page are, in any case, temporary in nature with the sole purpose of efficiently allowing the subsequent transmission and disappear when the user’s session is closed. Under no circumstances will cookies be used to collect personal information.
From the customer’s website it is possible to redirect to third-party web content. Because the provider cannot always control the content introduced by a third party into its websites, the provider assumes no responsibility for said content In any case, the provider will show that it will immediately remove any content that may infringe national or international law, morality or public order, making the immediate removal of the redirection to the said web page. The content in question will be communicated to the competent authorities.
This web page has been checked and tested for proper functioning. Normally, the site will operate 365 days a year and 24 hours a day. However, the provider does not rule out the possibility that some programming errors may exist, or due to force majeure, access to the site would be impossible.
THE SALE OF ALCOHOL IS PROHIBITED TO MINORS UNDER 18 YEARS OF AGE
When using the web page www.lessaveursdespagne.com or place an order through this page, you are aware of being bound by these terms and by our privacy policy, for which, if you do not agree with all the terms and the privacy statement, not to make any order.
These conditions may be modified, that is why you must read them before making any purchase on this web page www.lessaveursdespagne.com
